Do you think the Casino should have paid up and kept it quiet?

Ooops, a slot machine computer software glitch made this guy think he won $102,000.00!!!





Story here...


http://news.bostonherald.com/national/vi...





The casino offered the man 2 free buffet tickets, then took them back after the guy went public with the story of the slot machine "hit the jack pot".





In my opinion, they should pay. If I accidentally had a roulette chip on BLACK, then after the wheel stopped spinning, said, "Wait, I meant to put the chip on RED". They accept that. Just like that man who won on that slot machine.





If they would have said nothing, then they would be better off. Now the bad publicity and the question of "reliable" or "fixed" machines is known. Can you trust a device that can easily break down or be hacked?

Do you think the Casino should have paid up and kept it quiet?
Customer's I don't know where you get your information from mate but it's wrong. I'm a casino manager and slots do not work like that it's entirely down to when you press the button.


To answer your question, you need to look at the Casino as a PLC it has share holders and every decision has to be explained. This particular problem is one of size it's a whopping amount to give out because of a glitch. Your analogy while not bad doesn't take into account the size of the payout. I can assure that a commercial decision for a chip of $5 or $50 is no problem but your bets are your responsibility on roulette if you place it wrong that should be it. The disclaimers there for a reason.
Reply:IF the malfunction was in the MACHINE, then the win is void.





(There is a disclaimer on all machines that says if the machine malfunctions the play is void.)





If malfunction is in the casino communications software and the message was a mistake, he again loses as you play the MACHINE, not the communications system.





If the machine actually was working OK and he did not win according to the MACHINE, regardless of what the little message screen says, he does not win.





I think the casino is covered on this. As far as letting someone move a marker on the roulette table from red to black, that is an even money bet. A buck or two. In this case we are talking a hundred thousand dollars.
Reply:It's a tough question.. I personally think that it is the casino's responsibility to pay the man, since it is up to them to make sure all of their equipment is kept in good working condition. This should never have gotten to the point that it did, where a malfunctioning machine was used and came up with a jackpot. The casino is at fault here, and I think they should have to pay as a penalty for letting people use faulty machinery.
Reply:hello





having worked in a casino for 4 years I can tell you......if you go into a casino check around for the small print! Some even have it on the machines. Any error in this machine will continue the play null and void.





Slot machines are just big toys.......lots of things can effect them like static electricity, power outages, magnets and so forth.





Know in the casino I worked at the Slot Technicians always checked the larger payouts on the master computer to make sure that the computer was suppose to pay out at that time. For example the chip that is in the computer might say.......OK the millionth play wins the jackpot. If you win the jackpot on the 9000th play then the slot machine has a malfunction and the play is considered null and void.





Hope this helps you understand it better.